There’s nothing like feeling what you do is worthwhile. Except also knowing it’s appreciated. The Citizens Advice week unfolding in real time on social media (#CABLive April 18-24) showed the network’s depth and variety. And why it’s valued by clients and volunteers. Follow us?
“Great addition to local services”. Better local services for Merstham residents and friends. That’s the promise of plans for the new community hub opening later this year with the support of service providers including Merstham Community Facility Trust. A new drop-in centre is one keenly anticipated development. At a briefing last week the trust spoke […]
Community liaison. A big Thank You is due to a group of our marvellous volunteers who spent last Friday talking to ASDA shoppers about the Citizens Advice service. They truly are committed. Every week they give their time to helping clients but are happy to go the extra mile to raise awareness in the community. […]
More clients have mental health problems. Our advisers are seeing more clients whose problems are compounded (or caused) by a mental health condition. Next week our District Training Day with NHS First Steps Surrey will help by building up advisers’ knowledge and understanding. The higher numbers aren’t unexpected. All sides in the public debate accept that professional […]
Help to make contact. The aim of our national campaign Talk about abuse is that more people are able to recognise domestic abuse and offer help to victims. In Surrey and across the country we have excellent specialist services. Helplines, refuges, legal and police professionals are there to help. But many victims and families don’t make contact, […]
CA Research and Campaigns. Most people know Citizens Advice exists to help people – whoever they are, whatever their problem. Not so many know we’re also here to improve the policies that affect people’s lives. The two are connected. Meeting and advising thousands of clients gives us a real understanding of their experience. It allows us to spot the most common problems and tell the MPs, councillors, civil servants and managers who […]
Notice for our clients and colleagues: All our offices will be closed on Wednesday 27 April for staff and volunteer training day. Online and telephone advice will still be available: national advice line 03444 111 444. Normal service on Thursday 28 April and following.
Citizens Advice Reigate & Banstead in March. We’d love to have your views …… Twitter …… Facebook Community Liaison Voices for health Supporting Healthwatch Surrey and Surrey Community Action. TS Alert 24 March Helping Trading Standards profile ticket fraud, job and phone scams, recalls…. TS Alert 4 March Salt, exploding e-cigs…..more. Housing Homelessness Evidence, impact, help […]
Payment in arrears. Universal Credit is paid monthly in arrears. A basic point but capable of causing problems. This month we’re seeing people who have applied for Universal Credit but don’t realise there’s a delay of several weeks before first payment. One client was told he would have to wait SEVEN weeks. This shouldn’t happen because every claimant has the right to ask for […]