We use the information we gather carrying out this work to campaign for social justice, so that individuals do not suffer through a lack of knowledge or an inability to express themselves effectively.
We operate from two bureaux – in Redhill and Banstead – and an outreach office in Horley, offering a 5 days-a-week telephone, drop-in and appointment service.
We help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.
As the impact of the recession continues to bite, we provide an increasingly vital front-line service for those in the greatest need in our local community.
The benefits of our work are not limited to improving our clients’ financial situation but also contribute to improving their health, reducing their stress and improving their confidence in dealing with their own problems.
Citizens Advice Reigate & Banstead is a member of Citizens Advice Surrey which represents the Citizens Advice service across Surrey.
Our membership of the Citizens Advice network was renewed in April 2016: CA Membership Cert 2016-19. We are also members of Advice Services Alliance. Our membership of ASA was renewed in April 2016: CA AQS Cert 2016-19.
In 2016-17 we had 81 trained and knowledgeable volunteer advisers.
In total they contributed 596 hours weekly.
Their work is estimated to be worth £720,516.
They helped clients manage debt totalling £1,175,226.
They worked with 189 clients who were either homeless or threatened with homelessness.