“Well done!” “Great news!” That was the buzz at the CARBS Redhill office yesterday.
Our adviser Kate had just heard from a happy client in Reigate that their joint efforts had led to the write-off of more than £2000 overpaid Housing Benefit.
The authority accepted: “You could not have known you were being overpaid due to ill-health.”
Volunteer Kate said: “I’m very pleased for her. The payment was made in error and all credit to the department for accepting her case. We have a businesslike relationship with them – it’s helpful for them and good for our clients.”