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Campaigns
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6th February 2017 by Manager in Campaigns, Home Content 2
Concentrix response.
HMRC to review thousands of tax credit cases. The government has accepted the findings of a critical report by MPs* into the failures of a company contracted by HMRC to improve the tax credit system and reduce fraud. Concentrix was shown to have wrongly reduced or stopped the benefits of thousands of claimants. The company was stripped of the contract […]
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23rd January 2017 by Manager in Campaigns, Local News
Benefit worries.
Conservative Councillors hear of growing advice need. In the past year we have seen a marked increase in clients asking Citizens Advice for advice on welfare benefits and how to appeal against earlier decisions. This was up for discussion when our District Manager, Elaine Parr, attended the borough Conservative Committee chaired by Cllr Julian Ellacott on 9 January. Main cause of the rise is loss of Surrey County Council Getwise Funding. The scheme offered residents […]
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20th January 2017 by Manager in Campaigns, Home Content 2, Self-Employment
Modern work practice.
Citizens Advice recommendations. Work and a regular income are vital to our sense of security. Yet we have seen rapid change in these areas. The workforce is increasingly diverse and mobile – many more people now work for themselves, via agencies and with hours that vary. At Citizens Advice we see workers and employers struggling to balance the […]
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19th January 2017 by Manager in Campaigns, Home Content 2
Insecure jobs.
Workers given just 48 hours notice of shifts starting, changing or being cancelled. Citizens Advice today published new evidence on problems faced by a growing number of people in flexible jobs. The findings of a survey among executives, line managers and human resource managers show that: 1 in 5 (22%) say staff cannot turn down a shift. […]
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17th January 2017 by Manager in Campaigns, Home Content 2, Local News
Winning time on debt.
Improving arrangements. Our client was in full-time but insecure work in the hospitality sector. Her partner was unemployed. In this period the couple built up a lot of debt including Council Tax arrears. Then things looked up. Her partner found a job. His income allowed the couple to begin a CT repayment programme. Their arrears began falling but not at the speed required in the programme. Failing to stick to […]
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17th January 2017 by Manager in Campaigns, Home Content 2, Uncategorised
Tax credits fiasco.
Concentrix – mounting problems led to contract termination. HMRC dropped its contract with the American-owned business services company Concentrix when a catalogue of delays, mistakes and IT failures became a clear threat to its customer service standards. A report from the National Audit Office today details the purpose of the contract, the cost and repeated attempts to deal with difficulties (including raising payments to the contractor) and […]
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16th January 2017 by Manager in Campaigns, Home Content 2
Insecure tenants.
Children under “a cloud of uncertainty.” Parents who know they may have to move out of their homes at short notice find it difficult to plan for the future. That’s one of the findings of a survey of adults* in private rented accommodation carried out for Citizens Advice. Not exactly surprising, you may think. What […]
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13th January 2017 by Manager in Campaigns, Home Content 2
Arts and society.
Homeless on the national stage. A new play, Love by Alexander Zeldin, finished its National Theatre run this week*. The stage is the living area of a hostel for the homeless shared by 4 families. Just before Christmas. Chairs, table, sink, fridge, hob. Cold light, peeling paint. 5 doors off….from audience’s left to right: Door 1 Shared bathroom. Door 2 Barbara, late […]
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11th January 2017 by Manager in Campaigns, Home Content 2, Self-Employment
Trader or Consumer?
Terms of Trade. Read the small print. Two brothers are in business. They do small extensions, kitchen and bathroom refurbishment or updating. One brother asked for advice because a supplier had refused to take back a bath that appeared defective. If he had been a consumer, the supplier would have had to remedy the fault – […]
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10th January 2017 by Manager in Campaigns, Local News
Cineworld and families.
Confusing entry policy raises eyebrows and questions*. Heather and her husband wanted to round off a pleasant weekend in Sussex with an entertaining film. They chose The Secret Life of Pets they’d heard about from friends. Heather bought tickets online to be picked up later at the box-office of Cineworld in Eastbourne. It was then their day took an unexpected and […]
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