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Campaigns
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7th March 2017 by Manager in Campaigns, Home Content 2
Subscription traps.
Action against the small-print merchants. Many consumers are losing out from not realising they are paying a regular subscription they think has come to an end. It’s all too easy to skip the small print. But that can allow suppliers to extend a contract through a ‘continuous payment authority’. And last year Citizens Advice reported up to 2 million people […]
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24th February 2017 by Manager in Campaigns, Local News
Local courts closing.
CAB continues to work for best outcomes. The Redhill and Reigate Courts will close on 23 March. Local people facing housing possession orders because of rent or mortgage arrears will then have to attend court in Guildford, Staines or Crawley. For 15 years the Citizens Advice Reigate & Banstead court desk has helped these defendants […]
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15th February 2017 by Manager in Campaigns, Home Content 2
Doorstep problems.
Harsh debt collection. Citizens Advice has reported worrying activity by doorstep lenders who earn commission on collecting repayments. It’s estimated that 1.3 million people use these loans, the average amount borrowed being £500. Evidence submitted to the Financial Conduct Authority shows vulnerable people being harassed into making payments they can ill afford. In some cases the practice is linked […]
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7th February 2017 by Manager in Campaigns, Home Content 2
Ofgem makes a start.
Prepayment cap should be first step. Ofgem, the energy regulator, has announced a prepayment meter price cap effective in April. Typical customers should save around £80 a year. Good news that will stop some of the poorest households paying more than they should. But not enough to stop the majority of energy customers paying more than they should. As Citizens Advice points out, the […]
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6th February 2017 by Manager in Campaigns, Home Content 2
Concentrix response.
HMRC to review thousands of tax credit cases. The government has accepted the findings of a critical report by MPs* into the failures of a company contracted by HMRC to improve the tax credit system and reduce fraud. Concentrix was shown to have wrongly reduced or stopped the benefits of thousands of claimants. The company was stripped of the contract […]
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23rd January 2017 by Manager in Campaigns, Local News
Benefit worries.
Conservative Councillors hear of growing advice need. In the past year we have seen a marked increase in clients asking Citizens Advice for advice on welfare benefits and how to appeal against earlier decisions. This was up for discussion when our District Manager, Elaine Parr, attended the borough Conservative Committee chaired by Cllr Julian Ellacott on 9 January. Main cause of the rise is loss of Surrey County Council Getwise Funding. The scheme offered residents […]
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20th January 2017 by Manager in Campaigns, Home Content 2, Self-Employment
Modern work practice.
Citizens Advice recommendations. Work and a regular income are vital to our sense of security. Yet we have seen rapid change in these areas. The workforce is increasingly diverse and mobile – many more people now work for themselves, via agencies and with hours that vary. At Citizens Advice we see workers and employers struggling to balance the […]
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19th January 2017 by Manager in Campaigns, Home Content 2
Insecure jobs.
Workers given just 48 hours notice of shifts starting, changing or being cancelled. Citizens Advice today published new evidence on problems faced by a growing number of people in flexible jobs. The findings of a survey among executives, line managers and human resource managers show that: 1 in 5 (22%) say staff cannot turn down a shift. […]
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17th January 2017 by Manager in Campaigns, Home Content 2, Local News
Winning time on debt.
Improving arrangements. Our client was in full-time but insecure work in the hospitality sector. Her partner was unemployed. In this period the couple built up a lot of debt including Council Tax arrears. Then things looked up. Her partner found a job. His income allowed the couple to begin a CT repayment programme. Their arrears began falling but not at the speed required in the programme. Failing to stick to […]
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17th January 2017 by Manager in Campaigns, Home Content 2, Uncategorised
Tax credits fiasco.
Concentrix – mounting problems led to contract termination. HMRC dropped its contract with the American-owned business services company Concentrix when a catalogue of delays, mistakes and IT failures became a clear threat to its customer service standards. A report from the National Audit Office today details the purpose of the contract, the cost and repeated attempts to deal with difficulties (including raising payments to the contractor) and […]
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