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31 Mar 2020
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Surge in demand for universal credit advice
31 Mar 2020
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30 Mar 2020
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Social Policy
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13th September 2017 by Manager in Home Content 2, Local News, Social Policy
Delay Universal Credit.
‘A disaster waiting to happen.‘ That’s the conclusion of new analysis of over 50,000 cases where Citizens Advice helped people with debt problems. The unhappy truth is that UC is actually pushing people further into debt. Citizens Advice research with UC clients and a survey of advisers shows the main issues causing or making worse claimants’ debt problems: the […]
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8th August 2017 by Manager in Social Policy
Energy market review.
Reforming a funny business to keep prices as low as possible. The energy department (1) has asked Professor Dieter Helm to carry out a review of the costs of energy and recommend ways of keeping prices as low as possible. The review will seek “to sort out the facts from the myths about the costs of […]
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2nd August 2017 by Manager in Home Content 2, Social Policy
Energy prices.
Call to protect vulnerable AND loyal customers. Citizens Advice is calling for change in energy price policy. In spite of a fall in wholesale costs this week’s British Gas price rise is just one more illustration that the energy supply market isn’t working. In this market it’s not surprising that CA and others have focused on the problems of vulnerable customers. It’s true the government and companies have […]
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27th July 2017 by Manager in Home Content 2, Local News, Social Policy
Council tax collection.
New protocol launched by Citizens Advice and local authorities. The number of householders falling behind with council tax payments has risen to a worrying level. Helping them get back on track is in everyone’s interests. Which is why Citizens Advice and the Local Government Association have jointly launched a new Council Tax Protocol. By setting out good practice at each […]
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26th July 2017 by Manager in Home Content 2, Social Policy
Interest-only mortgages.
‘Time-bomb’ or ‘So far so good’? Whichever, independent guidance and support must be available. In May the mortgage industry announced* that 1.9m interest-only mortgages were outstanding at end 2016. This was a fifth of all mortgages and a big reduction on 2012 when the number was 3.2m, “equivalent to a third of total residential mortgage stock”. This week Mail Online used** the same […]
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11th July 2017 by Manager in Local News, Social Policy
Housing: court action.
Getting behind with the rent or facing other housing problems can lead to a court summons. If this happens to you, or someone you know, there are 2 basic rules: 1) do attend at the required time and place, and 2) do get advice on how to present your case. Following these rules doesn’t guarantee a good outcome but gives you a better chance. It could even […]
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11th July 2017 by Manager in Home Content 2, Social Policy
Put Universal Credit on hold.
Benefit delivery is causing financial hardship. Citizens Advice is calling on the government to pause the rollout of Universal Credit. The application system requires claimants to wait 6 weeks for payment leading to financial insecurity and debt. Many are falling behind with regular payments including rent and some are even at risk of losing their homes. In Surrey Universal Credit is at currently available to just a small group. Full […]
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10th July 2017 by Manager in Home Content 2, Local News, Social Policy
Crawley Court.
Service now in place. Citizens Advice Reigate & Banstead court desk is up and running again. Our advisers can now help local people facing action in the Guildford County Court sitting at Crawley Magistrates Court. For years the service supported people in local courts, particularly those defending housing cases. However in March the Redhill and Reigate courts closed and it looked as if such people would have to attend court […]
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3rd July 2017 by Manager in Home Content 2, Social Policy
Energy prices.
Ofgem proposes extra help for vulnerable customers. Energy regulator Ofgem today published proposals* for a safeguard tariff for vulnerable customers “to protect them from overpaying for their energy”. It had been expected that the government would tell Ofgem to cap prices for all customers. The growing call for such a cap followed the Competition and Markets Authority’s report in 2016 […]
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21st June 2017 by Manager in Home Content 2, Social Policy
Leaving a job.
New Citizens Advice information on workplace rights. Moving on can be great but also a time of great anxiety. Citizens Advice online has published new information on Leaving a job. It deals with all aspects of the most asked-about issues – resigning, references, dismissal and redundancy. At one time or another most of us need good information […]
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