Healthwatch Survey. Can you help? Good communication is vital to make sure a patient’s discharge from hospital is smooth and stress-free. How was it for you or someone in your care? Our friends at Healthwatch Surrey have begun a survey to learn about the experience of older people who have been discharged in the past 18 months. They want to find out what […]
Are you, or friends or colleagues, aware of maternity services that could be better? Our friends at Healthwatch Surrey would like to hear from you. They are particularly interested in issues with new-born checks. Share your experiences here. There are nearly 700,000 live births each year in England. Having a baby is the most common reason for a […]
Essential Update. From the group that gives us all a say in improving the NHS. Epsom-St Helier Hospitals Time to get online GP services report LGBT experience survey (ends 15 Oct) Prescriptions survey (21 Oct) Community and Faith Sector survey (13 Oct)
Surrey is gearing up for Get Online Week 2017 2-8 October*. This year’s national theme is encouraging the 15m people who aren’t making full use of the internet to ‘Try 1 Thing’ they haven’t yet had the skills or confidence to tackle. Every week at Citizens Advice Reigate & Banstead we help people in this group, including some who aren’t using the […]
Healthwatch Surrey seeks views on new acute facility. In one of its biggest-ever public events series the independent watchdog is arranging nine opportunities in September for residents to have their say on the location of a new £300m-plus service for acutely sick patients. Epsom Downs Racecourse will host 4 one-hour showcase events on Thursday 28 September. And 5 drop-in events will be held in high street locations […]
Healthwatch: major new report. Society is getting used to the idea that we or our loved ones are more likely to spend time in a care home. So an authoritative report asking “What’s it like to live in a care home?” is an important event. Between Jan 2016 and April 2017, local Healthwatch staff and volunteers across England visited 197 care homes in 63 local […]
Healthwatch Surrey is celebrating people who have helped improve health and social care by speaking up about their own experience. Their summer campaign It Starts With You aims to get more people helping the NHS and all of us by telling Healthwatch about the service they or a family member received. The team wants to hear from as many people as possible about what works, […]
Healthwatch Surrey Report. Published last month the new report from Healthwatch Surrey does exactly what it says on the cover. It presents the experience of people in 14 different groups managing a disability or social disadvantage. Interviewees are broadly content. On average almost 88% feel GP services in 6 Surrey Clinical Commissioning Group areas are good (national 85%). But HWS recommends action to deal with: difficulty […]
Annual Report. “Building strong and trusting relationships with our system partners”. That’s how Healthwatch Surrey describes itself in its 2016-17 annual report. At Citizens Advice Reigate & Banstead we’re more than happy to endorse the claim. Healthwatch Surrey exists to give the community a voice in the NHS. We’re proud to work with them in helping people get the information they need and listening on their behalf […]
Eligibility for free treatment. Dental patients themselves are responsible for claiming eligibility for free treatment. Dental practice staff are not expected to advise patients on the matter and mustn’t do so. This is the advice of NHS Business Services Authority in response to a client query raised earlier this year by Citizens Advice Reigate & Banstead and […]