Improving arrangements.
Our client was in full-time but insecure work in the hospitality sector. Her partner was unemployed. In this period the couple built up a lot of debt including Council Tax arrears.
Then things looked up. Her partner found a job. His income allowed the couple to begin a CT repayment programme.
Their arrears began falling but not at the speed required in the programme. Failing to stick to the arrangement led to a council order to pay the full amount immediately or face enforcement action. With their limited possessions at risk from the bailiff, the couple asked Citizens Advice Reigate & Banstead for advice.
Following discussion with both sides the bailiff agreed to give our client a month’s grace on hearing her family would be able to help financially at the end of that time.
Temporary respite. But warmly appreciated for giving our couple a chance to explore more options.
And typical of the help our network provides every week to thousands of fellow citizens.