National Consumer Week 2-6 November 2015
Citizens Advice is promoting National Consumer Week in partnership with Trading Standards and the government to raise awareness of Consumer Rights Act 2015.
Covers new rights and statistics
We want everyone to know their new rights. Consumer Rights Act 2015 makes existing rights simpler and clearer, including the rights:
- to clear and honest information before you buy
- to get what you pay for
- to goods and digital content being fit for purpose, and services performed with reasonable care and skill, and
- that faults in what you buy will be put right free of charge or a refund or replacement provided.
But the Act also introduces 2 new areas of law:
- a right to the repair or replacement of faulty digital content, such as online film and games, music downloads and e-books, and
- clear rules for what should happen if a service is not provided with reasonable care and skill or as agreed. For example, the provider service must bring it into line with what was agreed or, if this isn’t practical, must give some money back.
Find out about the new consumer rights and how Citizens Advice helps.