* Priorities 2021-22: 1) Social security help is adequate. 2) Consumer protections in place for net zero policy. 3) Postal service no longer fails people with insecure lives, including homelessness. 4) Reduce the harm caused to people currently judged to have ‘No Recourse to Public Funds’.
** Ofgem wants to cut the amount companies can hold when customers over-pay. This could result in the return to households of £1.4 billion or £65 per household on average.
*** Citizens Advice estimates since 2018 around 1.6 million households have been affected by their energy supplier failing. By 2019, nearly £40 million worth of credit balances with failed suppliers were paid for through a levy on customers.