In November last year our client fell behind on her energy bills. At the time we helped her agree a satisfactory payment plan with Spark Energy.
So in March it was disappointing to hear the company was demanding her direct debit rise by 60 per cent!
The new amount was simply unaffordable.
Our adviser Toby and the client discussed the situation before she responded. The plan included an arrears repayment as well as reductions for returning to direct debit and maintaining a continuous payment record.
It was clear the company had forgotten these details or was trying to renege.
When she called them, the client made these points strongly and was delighted with the outcome. The plan was revived and updated. Her total arrears and current bill for the year would be nearly 90 per cent lower.
So well done, Client. Well done, Toby. And well done, Spark, for putting things right.