Our client is a vulnerable 21-year-old single parent. She suffers from ADHD and dyslexia which mean she finds it hard to deal with officialdom including application forms. She has a one-year-old child and lives with her mother and two younger siblings.
Due to Covid-19 our client was unable to shop regularly. She needed a fridge-freezer to store food for herself and her child as the household one was too small. Her finances are separate from the rest of the household and neither family nor friends could help her buy a larger appliance. At this point she asked CARBS for advice about other possibilities.
On behalf of the client our colleague contacted a local charity giving full details of the client’s situation and requesting a grant on her behalf. We encouraged her to obtain quotes for suitable appliances. While the charity was considering the request we kept in touch with her through regular telephone calls.
How we helped
Having a broad knowledge of situations such as this meant our adviser was able to match the client’s need with the right charitable body. The client was delighted when the charity awarded her a £300 grant to buy a fridge-freezer that would crucially reduce her anxiety about shopping and feeding her son.