Yesterday our Banstead volunteer adviser Marian was the happy recipient of flowers and biscuits from two very relieved clients.
Following a sudden illness they had severe problems navigating a Housing Benefit claim. They had been given conflicting advice about Universal Credit and really didn’t know which way to turn.
Marian was able to help them make a claim and they left us feeling extremely relieved and grateful. Their kind tokens of appreciation and Marian’s smile lifted everyone for the rest of the day.