Our client had been trying to sign up for BT Basic* for months. Exasperated, she asked us for help.
In fact, solving the problem proved anything but….well…basic.
However, after several failed attempts, we managed to sort things out and client is now all signed up.
You can tell her kind compliment was happily given and happily received.
BT says BT Basic is "a simple, low-cost phone service that is easy to understand and helps you keep in touch if you are on specific low income Government benefits. It has been designed to allow broadband on the line".