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It’s National Consumer Week. This year our big theme is warning consumers to be very careful when taking on a subscription. Whatever the product or service, everyone should know the risks of: auto-enrolment into an ongoing direct debit (when a fixed-term or trial commitment hides what you’re really taking on) agreeing to a ‘continuing payment authority’ without realising problems […]
Begins ‘Cyber Monday’ 27 November. At Citizens Advice Reigate & Banstead we’re gearing up for National Consumer Week. This year it comes hot on the heels of Black Friday and begins on the follow-up retail fest, Cyber Monday. Good timing – the big theme of NCW17 is warning consumers to be very careful when taking on a subscription. Whatever […]
How to do it. It can easily happen. You’ve paid your money but the goods or service aren’t up to standard. You may have complained but you don’t take it further because you’re not sure anyone will listen. In fact if you think a company has broken the law or acted unfairly, you might be […]
Compare prices and star ratings. How much could you save? Citizens Advice has released an online price comparison tool allows customers to compare energy suppliers. It uses a 1 to 5 star rating system with stars awarded on a combination of factors: Complaints – how well they handle customer complaints Ease of switching – how many switches they carried out successfully in 21 days […]
On ballot papers for Westminster Election 2017. During the election campaign Citizens Advice Reigate & Banstead will highlight policy issues that matter to the people we help and the whole community. Our national Citizens Advice policy team has listed 3 areas for discussion and questions to candidates: helping consumers get a better deal increased job security delivering welfare reform. Under the […]
Action against the small-print merchants. Many consumers are losing out from not realising they are paying a regular subscription they think has come to an end. It’s all too easy to skip the small print. But that can allow suppliers to extend a contract through a ‘continuous payment authority’. And last year Citizens Advice reported up to 2 million people […]