The expansion of online shopping in lockdown has produced notable headlines.
But growth in parcels business has also led to more delivery problems.
New research* shows nearly half of adults have had issues with deliveries since the lockdown began. Over half say they feel more reliant on having goods delivered.
Our online information tells you what you need to know:
* Half of British consumers have had a parcel delivery issue since first March lockdown, Citizens Advice through Yonder Data Solutions, 16/11/20