At Citizens Advice Reigate & Banstead we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives.
We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.
When we record and use your personal information we:
At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:
We handle and store your personal information in line with the law – including the General Data Protection Regulation.
You can check our main Citizens Advice policy for how we handle most of your personal information.
This page covers how we, as your local charity, handle your information locally in our offices.
We may collect your personal data:
We may also collect data relating to your personal experience here at Citizens Advice Reigate & Banstead in the form of a survey, if you are happy to participate. We will request your written consent before the survey is processed.
When you give us authority to act on your behalf, for example to help you with a Universal Credit claim, we’ll need to share information with that third party.
With your consent, third parties we may share your information with include but are not limited to:
We may store your information on our email system, or on our internal network hosted on our server.
Paper files of client paperwork are kept within the office in a secure cabinet locked with a key. This cabinet is only accessible to volunteers and staff within Citizens Advice Reigate & Banstead. We will always request your consent before taking copies of your presenting paperwork.
When you give us authority to do so, we may share your personal information with our partner organisations. Our partner organisations include but are not limited to:
We may occasionally share client information with funders for reporting purposes although this will either be with your specific consent or the data will be anonymised.
If you have any questions about how your information is collected or used, you can contact our office.
Telephone: 01737 778 383, open Monday to Friday 10am-4pm
You can contact us to:
The national Citizens Advice charity and your local Citizens Advice operate a system called Casebook to keep your personal information safe. This means they’re a ‘joint data controller’ for your personal information that’s stored in our Casebook system.
Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity. The Citizens Advice Reigate & Banstead membership agreement also requires that the use of your information complies with data protection law.
You can find out more about your data rights on the Information Commissioner’s website.