This week at CARBS we’re raising awareness of consumers’ rights when using online marketplaces.
National Consumer Week is a yearly campaign to raise people’s awareness of specific consumer issues.
The CARBS online message is: know your rights and be careful out there!
If you’re buying from an online trader your rights are the same as if buying from any online store. Here are the basics:
• You normally have up to 14 days after receiving your goods to change your mind and get a full refund
• If there is a problem with your item within the first 30 days from when you’ve bought it, you could get a refund, replacement or repair
• If it can’t be repaired or replaced, then during the first 6 months in most cases you’re entitled to a full refund.
Your rights can be different when buying from an online marketplace – websites where traders and private individuals list and sell products.
Read our leaflet for more information. If you need help call our Consumer Line 03454 040506 or get in touch: here’s how