We see the great value of Healthwatch Surrey in their monthly Insight Bulletins. Here they report the issues they identify in conversation with patients and families across the county.
In November flu vaccination, patient journeys, GP triage and pressure on CAMHS (Child & Adolescent Mental Health Services).
The HWS secret is working actively to find out what citizens really think.
They source people’s views through contacts and partners (including Citizens Advice), online connections and focus groups.
The recipients of this vital information are key national and local NHS decision-makers – hospital trusts, clinical commissioning groups (CCGs), Adult Social Care, Public Health, regulators and many others across Surrey.
HWS is supporting the NHS and social care to understand what is working well and not so well for local people in health and social care services during the COVID-19 pandemic. Share your experience with them by completing their online feedback form or general contact form.