The CARBS team is going into high summer with a spring in their step!
Client service in April to June 2019 was significantly up on the same period last year*. An important reason was the rapid growth in support for Universal Credit applicants.
CARBS Chief Executive Andrea Dunhill said:
“Our latest stats show client numbers and all issue categories up on last year. It’s always our aim to increase the number of local people we help and I want to thank all team members for going the extra mile. The achievement is notable especially as we are short of space to see clients in our Redhill office.
“We’re now determined to build on a great start to 2019-20. On 1st August both our Banstead and Redhill offices began opening longer hours** for client drop-in. This is on top of the recent return of outreach services in Merstham and doubling in Tadworth.”
* Citizens Advice Reigate and Banstead Casebook Data. Chart: Top 6 issue categories. ** Office and outreach hours here.