Know your rights and persist.
That’s the message to shoppers stuck with faulty electrical and other home appliances at the start of National Consumer Week.
Citizens Advice is releasing new research showing 2 in 3 people had a problem with faulty electrical goods in the last 2 years and many retailers refused to give them redress.
National Consumer Week is a campaign promoted by Citizens Advice, the Chartered Trading Standards Institute and Department of Business, Energy and Industrial Strategy to help shoppers understand their rights today, ‘Cyber Monday’, and everyday.
Just over half of people surveyed (53%) asked retailers to provide a refund, replace the item or repair the product. Most were offered a solution, but 28% said retailers either redirected them to the manufacturer or refused to help, despite it being their responsibility to do so.
The survey also shows that persistence pays off.
61% of those who were initially turned down eventually got some form of redress.