£23 billion cost of poor products and service.
Occasionally we’re all disappointed in the consumer choices we’ve made. But what is the total cost of this collective regret?
Citizens Advice research* shows what’s going wrong, which sectors are worst and who’s getting hurt.
The 2015 numbers are huge.
Whether it’s cost to the economy (at least £22.9 billion) or number of individual problems (123 million!)
When you look at failing markets like this it’s easy to agree with James Plunkett, Citizens Advice Director of Policy and Advocacy: “Consumer policy is earning a place in our living standards debate”. Read James’s blog here.
*Oxford Economics report commissioned by Citizens Advice using face-to face and on-line research by Ipsos Mori and TNS.