Here Now. Universal Credit has arrived in Surrey although only in a limited way. Until Summer 2018 UC can only be claimed here by individuals who meet certain criteria, known as gateway conditions. This means most claims will be restricted to jobseekers who don’t have children, a mortgage or certain benefits in payment. There are other […]
Briefing with fellow frontline charity. At Citizens Advice Reigate & Banstead we put a high priority on training. At this week’s Banstead volunteers and staff meeting we welcomed Paul from Samaritans Leatherhead. At the heart of his service is ‘active listening’. People contact the 24-hour service by email, text and drop-in as well as phone (a new free line, 116 123, is now live). Volunteers don’t advise […]
Citizens Advice Reigate & Banstead Surrey 2017. Monthly News December CARBS November CARBS October CARBS September CARBS August CARBS July CARBS June CARBS May CARBS April CARBS March CARBS February CARBS January CARBS 2016 Archive
Benefits dominate year to date. The withdrawal of a Surrey County Council support scheme is a key reason why benefit enquiries to Citizens Advice Reigate & Banstead have risen significantly. Meanwhile latest information about the source of applications for Surrey’s Local Assistance Scheme showed R&B once again at the top.
Concentrix – mounting problems led to contract termination. HMRC dropped its contract with the American-owned business services company Concentrix when a catalogue of delays, mistakes and IT failures became a clear threat to its customer service standards. A report from the National Audit Office today details the purpose of the contract, the cost and repeated attempts to deal with difficulties (including raising payments to the contractor) and […]